Shipping policy

Shipping Policy

Last updated: 14 October 2025

Order Processing

  • Orders are typically dispatched within 1–3 working days.

  • Orders placed after 2pm are processed the next working day.

  • During peak periods (new drops or sale events), please allow an extra 1–2 days.

UK Delivery Options

Royal Mail 24 Tracked – £4.95
Estimated delivery: 1–2 working days after dispatch.
Fully tracked service with delivery notifications via email or SMS.

Standard Tracked – £3.50
Estimated delivery: 2–4 working days after dispatch.
Tracked service with regular updates once shipped.

Free UK Delivery – orders over £50
Automatically applied at checkout (after discounts).

Delivery times exclude weekends and bank holidays.

Address Changes & Safe Places

  • If you need to update your delivery address, please contact us before dispatch.

  • If you select a “safe place,” you accept responsibility once the carrier marks the parcel as delivered.

Missed or Failed Delivery

  • If a delivery attempt is missed, the carrier may reattempt or hold the parcel for collection.

  • Uncollected parcels may be returned to us; we can resend (postage may apply) or refund the item price minus the original shipping fee.

Delays & Lost Parcels

  • Weather, strikes, or carrier issues can occasionally cause delays.

  • A parcel is considered lost once the carrier’s investigation is complete. We’ll replace or refund the order as soon as the claim is confirmed.

Returns & Exchanges

  • For details on how to return or exchange an item, please see our Returns & Exchanges page.

  • Original shipping fees are non-refundable unless the item is faulty.

Contact

BNOX (Cool Fox Ltd)
Email: hello@bnox.co.uk
Phone: 07706 949932 (Mon–Fri, 9am–4pm)
Registered office: Unit 12, Bath Place, Leamington Spa, CV31 3AQ