Returns & Exchanges

No stress. If something isn’t quite right, tell us below and we’ll sort it. We reply within 1–2 working days.

Start a return or exchange

Pop in a few details and we’ll email you the next steps.

It’s in your confirmation email.

Our full returns policy

Return window

  • You have 30 days from delivery to request a return or exchange.
  • At peak times we’ll do our best to help even if you’re a little over — drop us a message.

Condition

  • Items must be unworn, unwashed and unused, with tags and original packaging.
  • Please try on carefully (no deodorant or makeup marks). Keep items hair/odour free.

Exclusions

  • Custom/club merch and personalised items are non-returnable unless faulty.
  • Final sale or clearance items may be exchange-only where stated.

How to return

  • Start your request using the form above (fastest) or email hello@bnox.co.uk.
  • We’ll reply with the return address and simple packing instructions.
  • Please include your order number and keep proof of postage.

Who pays for return shipping?

  • If we’ve made a mistake or the item is faulty: we’ll cover it.
  • Change-of-mind/size exchanges: customer pays return postage. We’ll ship the replacement back to you at our standard rate.

Refunds & exchanges

  • Refunds go back to the original payment method once received and checked (typically 3–7 working days).
  • Exchanges depend on stock. If unavailable, we’ll offer alternatives or a refund.

Faulty or incorrect item?

  • Tell us within 7 days of delivery with a quick photo — we’ll put it right.

Contact

BNOX (Cool Fox Ltd)
Email: hello@bnox.co.uk · Phone: 07706 949932 (Mon–Fri, 9am–4pm)
Registered office: Unit 12, Bath Place, Leamington Spa, CV31 3AQ

This policy does not affect your rights under the UK Consumer Rights Act.