Privacy policy
Who we are. BNOX is a brand of Cool Fox Ltd (Company No. 11289342). This policy explains how we collect, use and protect your personal information when you use bnox.co.uk or purchase from us.
What we collect
- Name and contact details (email, phone, address)
- Order and payment information
- Account details if you register with us
- Website usage data (cookies and analytics)
How we use your information
- To process and deliver your orders
- To provide customer support and service updates
- To send marketing only if you opt in (unsubscribe any time)
- To improve our website and services
Sharing your information
We do not sell your data. We may share it only with trusted service providers that help us run our store, including:
- Payment processors (e.g. Shopify Payments, PayPal)
- Delivery partners (e.g. Royal Mail, couriers)
- Website hosting, security and analytics providers
Cookies
We use cookies to enable essential site features and to understand traffic. You can control cookies in your browser settings. Some features may not function without certain cookies.
Your rights
You can request a copy of your data, ask us to correct inaccuracies, or request deletion where applicable. Contact us using the details below.
Contact
Cool Fox Ltd (BNOX)
Unit 12, Bath Place, Leamington Spa, CV31 3AQ
Email: hello@bnox.co.uk
Phone: 07706 949932 (Mon–Fri, 9am–4pm)
Changes to this policy
We may update this policy from time to time. Please check this page for the latest version.